TutorLMS Integration – Connecting Campus Communications with TutorLMS

TutorLMS provides you with a flexible, feature-rich platform for delivering online courses. But delivering content is just the beginning. The real work is keeping campus members engaged, helping them overcome obstacles, and guiding them toward completion and beyond. This is where integrating TutorLMS with your campus communication system makes all the difference.

When TutorLMS connects with your campus communication platform, every important event in your courses automatically triggers the right communication at the right time. A campus member enrolls? They get a welcome sequence. Someone completes a challenging module? They receive recognition and encouragement. A quiz score reveals someone’s struggling? They get additional support resources. All of this happens automatically, letting you focus on creating and teaching rather than managing lists and sending individual emails.

Why This Integration Matters for Your Campus

Managing an online learning campus means staying connected to what’s happening with each campus member while also respecting your own time and energy. You can’t manually check every enrollment, every completion, every quiz score. But you also can’t ignore these moments because they’re critical touchpoints in the learning journey.

This integration solves that impossible dilemma. Here’s what changes when TutorLMS and your campus communication system work together:

Automatic and accurate segmentation. Your campus members organize themselves into the right groups based on their actual behavior. When someone enrolls in "Web Design Basics," they’re automatically tagged. When they complete it, the tag updates. No manual list management, no outdated segments, no wondering who’s where in their learning journey.

Timely, relevant communication. The best time to encourage someone is right when they need it, not three days later when you finally check your dashboard. This integration ensures every campus member gets the right message at the moment it matters most.

Less administrative burden. You’re not exporting enrollment lists, updating spreadsheets, or manually triggering email sequences. The system handles the operational work while you handle the strategic and creative work.

Improved learning outcomes. When campus members receive timely encouragement, helpful resources when they’re stuck, and recognition when they achieve, they’re more likely to complete courses and continue learning. The data consistently shows that engaged campus members complete more and stay longer.

Better visibility into your campus. When course activity flows into your communication system, you can see patterns and trends that help you improve your content, identify common obstacles, and understand which courses lead to the best long-term outcomes.

For course creators who value their time and want to create genuine learning experiences, this integration isn’t optional. It’s fundamental infrastructure.

What You Can Do With This Integration

The TutorLMS integration enables two-way communication between your LMS and your campus communication platform. TutorLMS events can trigger communication sequences, and your communication platform can control access and enrollments in TutorLMS.

Triggers Available (When TutorLMS Events Happen)

These are the moments when TutorLMS notifies your communication system that something important just happened with a campus member:

Course Enrollment. When a campus member enrolls in any course or a specific course, your communication system knows immediately. This is your opportunity to welcome them, set expectations, and begin a structured onboarding experience.

Course Completion. The instant someone finishes a course, you’re notified. This trigger is perfect for celebration emails, certificate delivery, testimonial requests, or suggesting the next course in a learning sequence.

Lesson Completion. Each time a campus member completes a lesson, you can track it and respond. This works well for providing supplemental materials, checking in on progress, or celebrating small wins that build momentum.

Quiz Attempt and Results. When someone takes a quiz, you can respond based on their score, whether they passed or failed, or even specific score ranges. This allows you to provide differentiated support based on comprehension.

Assignment Submission. When a campus member submits an assignment, you can acknowledge receipt, provide next steps, or notify reviewers who need to evaluate the work.

Question Asked. TutorLMS has a built-in Q&A system. When campus members ask questions, you can be notified and trigger appropriate follow-up communications.

Review Submitted. When campus members leave course reviews, you can respond appropriately, whether thanking them for positive feedback or addressing concerns raised in critical reviews.

These triggers give you visibility into the entire learning journey, from first enrollment through completion and beyond.

Actions Available (What Your Communication System Can Do)

Your campus communication system can also take control actions within TutorLMS:

Enroll in Course. Based on tags, automation rules, or behaviors tracked in your communication system, you can automatically enroll campus members in courses. This is powerful for learning paths, special promotions, or rewarding engagement.

Complete Course. In special circumstances like recognizing prior learning or grandfathering existing members, you can mark courses as complete through automation.

Unenroll from Course. When necessary due to expired access, refunds, or policy violations, you can automatically remove campus members from courses.

Cancel Enrollment. Similar to unenrollment but specifically for pending enrollments that haven’t yet begun.

These actions let your communication system serve as the central control panel for managing access and progression across your entire campus.

Setting Up the Integration

Getting TutorLMS connected to your campus communication system is straightforward. Here’s exactly what you need to do:

Step 1: Verify Required Plugins

Make sure you have all necessary components installed and active in your WordPress dashboard:

• Tutor LMS (the core plugin)
• FluentCRM (your campus communication system)
• FluentCRM Tutor LMS Integration (the bridge plugin)

Navigate to Plugins in WordPress and confirm all three show "Active" status. The integration plugin is typically included with FluentCRM Pro, though availability may vary based on your license.

Step 2: Enable the Integration

In your WordPress dashboard, go to FluentCRM > Settings > Integrations. Look for Tutor LMS in your list of available integrations.

Click the toggle switch next to Tutor LMS to activate the integration. You should see a confirmation message indicating the integration is now active. This makes TutorLMS triggers and actions available in your automation builder.

Step 3: Build Your First Automation

Now you’ll create your first automated workflow. Navigate to FluentCRM > Automations and click Add New Automation.

Give your automation a descriptive name like "TutorLMS – Course Enrollment Welcome Sequence." Clear naming helps you manage multiple automations as your system grows.

In the trigger section, select Tutor LMS from available trigger sources. You’ll see all available TutorLMS events. For your first automation, select Enrolled in a Course and choose your specific course from the dropdown.

Now build your action sequence. Here’s an effective starter automation:

1. Trigger: Campus member enrolled in "Digital Marketing 101"
2. Action: Add tag "Marketing 101 – Active"
3. Action: Send campus communication "Welcome to Digital Marketing 101"
4. Action: Wait 3 days
5. Action: Send campus communication "Quick check-in: How are the first lessons going?"
6. Action: Wait 4 days
7. Action: Send campus communication "Helpful resources for Module 2"

Click Publish to activate your automation.

Step 4: Test Thoroughly

Before your campus members experience this automation, test it yourself. Enroll in the course you’ve automated (or use a test account). Verify:

• The tag is applied to your FluentCRM contact record
• The welcome email arrives immediately after enrollment
• Follow-up emails arrive according to the wait periods
• All email content renders correctly
• Links in emails work as expected

Testing reveals issues before they affect campus members and gives you confidence in your automation.

Step 5: Expand Your Automation Library

Once your first automation is proven, build additional workflows for other important touchpoints:

• Course completion celebrations
• Quiz-based support sequences
• Lesson milestone recognition
• Inactivity re-engagement
• Assignment submission acknowledgments
• Learning path progression

Focus on the scenarios that will most improve your campus member experience, then expand from there.

Common Campus Workflows Using TutorLMS

Let’s explore practical examples of how course creators are using this integration to enhance learning experiences.

Workflow 1: Completion-Based Learning Path Progression

Sequential courses work best when completing one naturally leads to the next. This workflow automates that progression:

Trigger: Campus member completes "Content Marketing Foundations"

Actions:

1. Add tag "Content Marketing Foundations – Graduate"
2. Send campus communication celebrating completion with certificate
3. Wait 1 day
4. Send campus communication introducing "Advanced Content Strategy" with graduate discount code
5. Wait 4 days
6. Check if enrolled in "Advanced Content Strategy"
7. If yes: Send welcome sequence for advanced course
8. If no: Send campus communication with testimonials from graduates who continued learning
9. Wait 5 days
10. If still not enrolled: Send campus communication answering common questions about advanced course
11. If enrolled: Exit this sequence

This creates natural momentum from one course to the next while respecting campus members who need more time or aren’t interested in continuing immediately.

Workflow 2: Quiz-Based Differentiated Support

Different campus members master material at different rates. This workflow provides appropriate support based on performance:

Trigger: Campus member completes quiz in "Module 3: Email Sequences"

Actions:

1. Check quiz score
2. If score 85% or higher: Send campus communication "Outstanding work! Here’s a bonus template for high achievers"
3. If score 70-84%: Send campus communication "Good job! Here’s a summary of the key concepts"
4. If score below 70%: Send campus communication "Let’s strengthen your understanding" with additional examples and resources
5. Wait 2 days
6. If original score below 70%: Send campus communication offering live Q&A session or additional support
7. Add performance-based tag for future reference

This ensures every campus member gets support calibrated to their needs without overwhelming those who are excelling.

Workflow 3: Inactivity Detection and Re-engagement

Incomplete courses represent lost learning opportunities. This workflow identifies stalled campus members and helps them restart:

Trigger: Campus member enrolls in any course

Actions:

1. Add tag "Active in [Course Name]"
2. Wait 7 days
3. Check: Has campus member completed any lessons in past 7 days?
4. If yes: Continue monitoring (return to wait step)
5. If no: Send campus communication "We noticed you haven’t been back. Need any help?"
6. Wait 3 days
7. If still no lesson activity: Send campus communication with common obstacles and how to overcome them
8. Wait 5 days
9. If still inactive: Send campus communication from instructor with personal offer to help
10. Wait 7 days
11. If still no activity: Add tag "Inactive Student" and send campus communication with option to pause or cancel

This graduated approach balances support with respect for campus members’ autonomy and timing.

Workflow 4: Assignment-Based Instructor Notification and Student Acknowledgment

When campus members submit assignments, they deserve acknowledgment and instructors need notifications. This workflow handles both:

Trigger: Campus member submits assignment in "Photography Project Module"

Actions:

1. Send campus communication to student "We received your assignment!"
2. Add tag "Assignment Submitted – Photography Project"
3. Send internal notification to instructor email with assignment details
4. Wait 5 days
5. Check if assignment has been reviewed (custom field or tag)
6. If yes: Exit sequence
7. If no: Send reminder to instructor to review assignment
8. Wait 3 days
9. If still not reviewed: Send campus communication to student "Your instructor is reviewing – thanks for your patience"

This keeps campus members informed while ensuring assignments don’t slip through the cracks.

Troubleshooting Common Issues

Even with straightforward setup, you might encounter some common challenges. Here’s how to address them:

Issue: Enrollments happening but automations not triggering

First, confirm the integration is active at FluentCRM > Settings > Integrations. Verify Tutor LMS shows as enabled. Next, check that your automation is published rather than in draft status. Finally, ensure your trigger is configured for the correct course. If you’re using "any course" as a trigger, it should fire for all enrollments; if you’ve specified a particular course, it will only trigger for that course.

Issue: Tags being applied but emails not sending

This indicates the automation is triggering but the email action isn’t working. Check your email configuration at FluentCRM > Settings > Email Settings to verify your sending method is properly set up. Send yourself a test email from FluentCRM to confirm delivery works. If tests succeed but automation emails don’t send, check the email action in your automation for proper configuration and ensure no conditions are blocking it.

Issue: Campus members receiving multiple copies of the same email

This typically happens when you have overlapping automations or when campus members trigger the same automation multiple times. Review your automation list for duplicates or similar triggers. Add conditions like "Does not have tag X" to prevent re-running automations for campus members who’ve already been through them.

Issue: Quiz score triggers not working correctly

Quiz-based triggers require accurate configuration. Verify you’re checking for the correct quiz by name. Confirm your score thresholds align with how TutorLMS scores that particular quiz. If the quiz is worth 25 points total, a passing score might be 18 points, not a percentage.

Issue: Enrollment actions from FluentCRM not working

If you’re trying to enroll campus members via FluentCRM automation but it’s not working, verify the course exists and is published in TutorLMS. Confirm the campus member has a WordPress user account with the same email as their FluentCRM contact record. The integration matches records by email address.

Issue: Can’t find Tutor LMS in triggers list

This means the integration plugin isn’t installed or activated properly. Navigate to Plugins and search for the FluentCRM Tutor LMS integration. If it’s not present, you may need to download it from your FluentCRM account or contact support for access.

Issue: Lesson completion triggers firing inconsistently

TutorLMS requires specific actions to mark lessons complete (watching video to end, clicking complete button, etc. depending on course settings). If completion triggers aren’t firing, check your course settings in TutorLMS to see what’s required for lesson completion. Campus members may be progressing without properly marking lessons complete.

What to Do Next

You now understand how to connect TutorLMS with your campus communication system. Here’s how to move forward:

Start with one high-impact automation. Don’t try to automate everything at once. Choose the single most important touchpoint for your campus (probably new enrollment welcome) and build that automation first. Perfect it before adding more.

Audit your current communication. Make a list of every email you’re currently sending manually based on course activity. Which could be automated with TutorLMS triggers? Prioritize by frequency and impact on campus member experience.

Monitor performance metrics. Once automations are running, review the data in FluentCRM. Check open rates, click rates, and unsubscribe rates. Use these insights to refine your messaging, timing, and content.

Map your ideal learning journeys. If you offer multiple courses, sketch out the ideal path campus members should take through your content. Build automations that guide them along these paths based on completion triggers.

Experiment with segmentation. Once basic automations are working, explore more sophisticated segmentation using tags, custom fields, and conditional logic to create increasingly personalized experiences.

Related articles you might find helpful:

• Writing Email Sequences That Campus Members Actually Read
• Using Tags and Custom Fields for Advanced Campus Segmentation
• Creating Learning Paths That Increase Lifetime Value
• Essential Metrics for Course Creator Campuses

The most successful campus owners aren’t those with the most complex systems. They’re the ones who use simple, thoughtful automation to make every campus member feel seen, supported, and guided. Start with one automation, test it thoroughly, refine it based on results, then expand to the next most important touchpoint.