LMS Triggers for Student Journey Workflows
LMS (Learning Management System) triggers allow you to automate campus communications and actions based on what your members do in their courses. These triggers are essential for creating personalized learning experiences that increase course completion and student engagement.
Why LMS Triggers Matter for Your Campus
When you’re teaching online, you can’t physically see when students get stuck, celebrate with them when they succeed, or nudge them when they fall behind. LMS triggers do this automatically by responding to specific learning milestones.
This means:
- Students get immediate recognition when they complete lessons
- Struggling students receive timely support before they disenroll
- You can automate next-step recommendations based on progress
- Your campus feels personalized even as you scale
Available LMS Triggers
Course Enrollment Triggers
Member Enrolls in Course
Fires when a campus member joins a specific course for the first time.
Use this for:
- Sending welcome messages with course expectations
- Providing downloadable resources or workbooks
- Setting expectations for completion timeline
- Offering bonus materials to increase engagement
Member Completes Course
Fires when a campus member finishes all required lessons in a course.
Use this for:
- Celebrating completion with certificates or badges
- Recommending the next course in their learning path
- Requesting testimonials or feedback
- Upselling advanced courses
Lesson Progress Triggers
Member Completes Specific Lesson
Fires when a campus member finishes a particular lesson you specify.
Use this for:
- Sending additional resources for complex topics
- Celebrating milestone lessons (like "Lesson 10 of 10!")
- Unlocking bonus content after key lessons
- Triggering check-in communications after challenging lessons
Member Starts Course But Doesn’t Progress
Fires when a campus member enrolls but doesn’t complete the first lesson within a timeframe you set.
Use this for:
- Sending encouragement to get started
- Offering technical support if they’re stuck
- Highlighting quick wins in the first lesson
- Providing accountability partner connections
Quiz and Assessment Triggers
Member Passes Quiz
Fires when a campus member achieves a passing score on a course quiz.
Use this for:
- Congratulating them on mastery
- Unlocking next module or advanced content
- Adding "Certified" member status
- Triggering completion certificates
Member Fails Quiz
Fires when a campus member scores below the passing threshold.
Use this for:
- Offering additional study resources
- Suggesting review lessons
- Providing encouragement and growth mindset messaging
- Connecting them with study groups or tutoring
Inactivity Triggers
Member Inactive in Course
Fires when a campus member hasn’t logged into a course for X days (you set the number).
Use this for:
- Re-engagement campaigns
- Reminder about incomplete progress
- Offering support or easier next steps
- Highlighting what they’ll miss if they don’t continue
Setting Up Your First LMS Trigger
Let’s create a simple "Course Completion Celebration" workflow:
Step 1: Navigate to Student Journeys
Campus Dashboard → Student Journeys → Create New Workflow
Step 2: Select LMS Trigger
Choose "Member Completes Course" and select which course this applies to.
Pro tip: Start with your flagship course or the one with the highest enrollment.
Step 3: Add Congratulations Communication
Add action: "Send Campus Communication"
Subject: "? You did it! [Course Name] Complete"
Message: Celebrate their achievement, highlight what they’ve learned, and acknowledge the work they put in. Make it personal and specific to your course.
Step 4: Add Next Step
Add action: "Wait" for 1 day
Then add: "Send Campus Communication" recommending their next course or offering an upgrade to advanced content.
Step 5: Publish and Test
Save as draft, enroll yourself in the course, complete it, and verify the workflow fires correctly.
Common LMS Workflow Patterns
Course Completion Path
- Trigger: Member completes "Beginner Course"
- Action 1: Send congratulations with certificate
- Action 2: Wait 2 days
- Action 3: Recommend "Intermediate Course"
- Action 4: Wait 5 days
- Condition: If they haven’t enrolled in Intermediate
- Action 5: Send limited-time discount for Intermediate
Struggling Student Support
- Trigger: Member enrolls in course
- Action 1: Wait 7 days
- Condition: Has completed less than 25% of lessons
- Action 2: Send encouragement communication
- Action 3: Offer 1-on-1 support call
- Action 4: Connect them with a study buddy
Quiz Mastery Path
- Trigger: Member passes final quiz with 90%+
- Action 1: Add "Expert" member status
- Action 2: Send advanced resources
- Action 3: Invite to teach in community
- Action 4: Offer affiliate partnership opportunity
Combining LMS Triggers with Other Triggers
The real power comes from combining LMS triggers with other automation capabilities:
Progress + Engagement Combo
- Trigger: Member completes Lesson 5
- Condition: Has posted in Study Hall this week
- Action: Send "You’re crushing it!" recognition
- Result: Reinforces both learning AND community participation
Completion + Upsell Combo
- Trigger: Member completes free course
- Condition: Is tagged as "Hot Lead"
- Action 1: Send paid course offer
- Action 2: Wait 3 days
- Condition: Hasn’t purchased
- Action 3: Send case study of successful student
- Result: Converts free members to paid
Technical Requirements
To use LMS triggers, you need:
- FluentCRM Pro installed and activated
- One of these LMS plugins: LearnDash, LifterLMS, TutorLMS, or LearnPress
- FluentCRM LMS integration enabled in Settings
- At least one published course with lessons
What to Do Next
Start with one LMS trigger workflow focused on course completion. This gives you immediate wins by celebrating your students and recommending next steps automatically.
Once that’s working, add an inactivity trigger to re-engage students who get stuck. These two workflows alone will dramatically improve your completion rates and student satisfaction.
Related Articles:
- Introduction to Student Journey Workflows
- Creating Student Journey Workflows and Its Editor
- LMS Actions for Course Automation
- Course Creation & Marketing